Returns & Exchanges

We offer a seamless 30-day return window for all orders placed through our boutique.

You have 30 days from the moment your luxury pieces arrive to initiate a return, ensuring your shopping experience remains entirely frictionless and curated to your satisfaction.

To begin your return, please reach out to our concierge team with a clear statement regarding your request.

Contact our specialists via email: concierge@boutique.com

Refunds are processed within 30 days of receiving your return. We issue reimbursements using your original payment method, ensuring a transparent and sophisticated resolution without additional fees.

Return Criteria:

To ensure eligibility for a refund, please observe the following requirements:

  • Items must be returned within 30 days of the purchase date.

  • Products must remain in their original, pristine packaging.

Non-Returnable Items:

  • Custom-made or bespoke orders tailored to your specific requirements.

  • Items that are perishable by nature or have passed their expiration date.

  • Personal care products that were unsealed after delivery due to hygiene standards.

  • Products that have been inseparably mixed with other items after delivery.

We reserve the right to refuse returns of any merchandise that does not meet these luxury standards at our sole discretion.

Shipping Returns

Customers are responsible for the cost and secure transport of return shipments to our flagship distribution center:

Flagship Office, Global

We recommend utilizing a trackable, insured courier service as we cannot be held liable for items damaged or lost in transit. Refunds require physical receipt of the goods or verified proof of delivery by your carrier.

Gifts:

If the item was purchased as a gift and shipped directly to you, a digital credit will be issued for the full value. Once the return is authenticated, a boutique credit certificate will be delivered to your email.

For gifts shipped to the original purchaser, the refund will be credited back to the original buyer's account, notifying them of the successful return process.

Concierge

For further inquiries regarding our policy, please contact us at support@boutique.com